Returns Policy


We hope you will be happy with any product purchased on our website, however if you wish to return a product to us for any reason you may do so (at your own cost) within 28 days of the date of dispatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged, unopened packaging.

The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations.  Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.


Returning Unwanted items
If goods are being returned to us as unsuitable for their intended purpose, you MUST inform us of your intention to return them to us within 7 days of purchase by e-mailing .  The items should be returned unopened, unused condition and in all the original packaging.  If this is not the case we will be unable to issue a refund.  Returns for this reason will be at your own cost. We recommend that you send the item(s) using registered delivery.  If the order was on free delivery a fee of £3.99 will be deducted from your refund for payment for delivery to you in the first instance.


Faulty Goods
If you find that your item(s) that you have purchased from us to be faulty, then please contact us at the earliest possible opportunity by emailing .  Once we have received your email we will repair, offer a replacement or process a refund.

Items we are unable to refund or exchange include....
• Sewing Machines
• Yarn
• Dress & Sewing Patterns
• Haberdashery sold by the Metre, inclusive of ribbon, elastic, cord & Velcro.

New Sewing Machines come with a 2 year manufacture guarantee, used sewing machines are sold with 3 month guarantee.  Service & Repairs have 3 months guarantee of all work completed.


Once we have received the returned Item(s) we will process your refund.  This may take 30 days to credit your account.  But in many cases it will be sooner. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.